Llama Networks Privacy Policy

 

Effective Date: September 1, 2024

 

1. Introduction

Llama Networks LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our websites including llamanetworks.com, llamabilling.com, and paythellama.com (the “Website(s)”), and/or the products, tools, services, and features we provide (the “Service(s),” and together with Websites, the “Llama Feature(s)”). Please read this policy carefully and review it periodically in the event of updates. By interacting with us through the Llama Features, you consent to our use of information that is collected or submitted as described in this Privacy Policy. If you do not agree to this collection, use, or disclosure of your information, do not use the Llama Features.

 

2. Information We Collect

We may collect the following types of information about you or your usage of Llama Features (all of the below, “Information”):

 

• Personal Information – any type of data that could be used to identify a real person, either directly or indirectly. Personal Information can include name, email address, billing or shipping address, and phone number.
• Service Data – Information related to the Services you purchase, including usage data, device information, and service preferences.
• Transaction Information – details of payments made for Services, including payment amounts, dates, and payment methods.
• Technical Information – includes your IP address, browser type, operating system, and other details collected through cookies and similar tracking technologies.
• Financial Information – if you are a business entity, we may collect Information from business credit reporting agencies or other sources about your financial standing and practices.
• Communication Information – the content of your communications with us when you call, email, chat, or submit forms online.

 

3. How We Use Your Information

We may use Information we collect for various purposes, including:

 

• Providing the Llama Features – managing your account, processing payments, or delivering Llama Features.
• Improving the Llama Features – analyzing usage patterns or troubleshooting, in order to improve the usability and effectiveness of Llama Features.
• Developing new Llama Features – utilizing usage data, feedback, or Communication Information to design and offer new Llama Features to our users.
• Complying with legal obligations – using your Personal Information for identity verification or other purposes required by applicable laws.
• Communicating with you – sending you administrative information, service updates, or promotional messages that may be of interest to you.
• Enhancing security – protecting our Websites, Services, and users from unauthorized access or other security issues.
• Preventing fraud – using your Personal Information or Transaction Information to prevent or detect fraud or abuse.
• Managing financial risk – if you are a business entity and applying for a Service with fees, we may use your Financial Information to assess your ability to pay on time.

 

4. Disclosure of Your Information

We may share your Information with:

 

• Service providers – we may share your Information with our third-party vendors that provide us services to help us run our business, such as by providing customer support, hosting or securing data, or other operational services.
• Business partners – we may share your Information with companies that we have partnered with to offer or enhance our Services for current or prospective customers.
• Government entities or others for necessary legal purposes – if required by law, we may disclose your Information to law enforcement, other government agencies, or as may be required by subpoena.
• Acquiring or acquired companies – in the event of a merger, acquisition, or sale of our assets, your Information may be transferred as part of that transaction.
• Business credit bureaus – if you are a business entity, we may share your Information with business credit reporting agencies in order to learn about your financial history and for other lawful purposes.
• Other third parties with your consent – we may share your Information with third parties for any lawful purpose if you have authorized us to do so by providing consent to the sharing.

• Other third parties if aggregated and de-identified – we may share data not identifiable to you (such as aggregate statistics about usage of our Llama Features) with third parties for any lawful purpose.

 

5. Data Security

We maintain administrative, technical, and physical safeguards to protect your Information. For example, when we collect or transmit credit card data, we use Payment Card Industry (PCI) standards to protect that Information. However, please note that no online service can be completely secure from unauthorized access, and we do not guarantee security. You also must take reasonable steps to prevent unauthorized access to your sensitive Information.

 

We recognize the particular importance of protecting privacy where children are involved. All Llama Features may be used only by people 18 years of age or older, and we do not knowingly collect Personal Information from children under the age of 13. If you are a parent or guardian and suspect your child under 13 has provided us with Personal information, please contact us immediately.

 

6. Your Rights and Choices

• Review or update – you may access your Personal Information by logging into your account or by contacting us directly.
• Opt-out – you may opt out of receiving marketing emails from us by following the ‘unsubscribe’ link in those emails. Please note that you may still receive marketing emails from us for up to 10 business days after submitting your request. If you opt out of receiving marketing emails, we may still send you emails about your account or for other servicing purposes.
• Deletion – you may request the deletion of your Personal Information, subject to certain legal obligations of retention, by contacting us.

 

7. Cookies and Tracking Technologies

Our Websites may use cookies and similar tracking technologies to enhance your experience. You can control the use of cookies as described in our Cookie Policy. Please note that disabling cookies for a Website may affect its functionality.

 

8. Third-Party Links

Our Websites may contain links to third-party sites. We are not responsible for the privacy practices of those third parties, or for the content on their sites. Please review the privacy policies of those third parties to understand their privacy practices before you provide any sensitive information.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, and we encourage you to review this Privacy Policy regularly. We will notify you of any material changes by posting the revised policy on our Websites and updating the effective date. If you use any Llama Feature after such change, you are acknowledging and consenting to the new policy. If you do not agree with or do not accept the new policy, please discontinue your use of all Llama Features.

 

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Llama Networks LLC
ATTN: Legal Department
PO Box 1167
Manchaca, TX 78652
United States of America

 

legal [at] llamanetworks [dot] com